Online shopping is an increasingly popular and convenient alternative to buying items in retail stores. As customers submit their personal data to internet retailers, the companies make a promise that the sensitive information is secured. That is a condition Pennsylvania consumers take very seriously, and so do the online companies that provide them with the goods they want. In an ongoing case of business litigation, a woman is taking internet shoe retailer Zappos.com, and its parent company Amazon.com, to court under claims that the woman was harmed by a recent breach of personal information.
Zappos officials let customers and employees know, in an e-mail, that customer names, e-mail addresses and phone numbers had leaked. The Nevada-based company made it very clear to its customers that no credit card information had been stolen by hackers who illegally gained access to internal servers.